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- Former Facebook content moderator Viana Ferguson said during a panel hosted by the non-profit The Real Facebook Oversight Board that users have become more vocal about the “violence they are willing to execute” towards people.
- Ferguson said there will “definitely” be calls for violence after the election, regardless of the winner.
- Facebook CEO Mark Zuckerberg will appear before Congress on Wednesday to address a law that shields social media companies from being held liable for the content of users’ post.
- “We’ve applied lessons from previous elections, hired experts, and built new teams with experience across different areas to prepare for various scenarios,” a Facebook spokesperson told Business Insider.
- Are you an insider with information to share? Email aakhtar@businessinsider using a nonwork device.
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A person who was responsible for looking at some of the most hateful content on Facebook said she’s sure there will be calls for violence after the US election — regardless of the winner.
Viana Ferguson, a former content moderator, joined non-profit The Real Facebook Oversight Board, to discuss rising racism and hate speech on Facebook. Ferguson, who worked as a Facebook content moderator from 2016 to 2019, said through tears that users have become more vocal about the “violence they are willing to execute” towards people.
Content moderators are typically outside contractors who review flagged content on the site to determine whether it should be removed. Content moderators review posts that can be violent, pornographic, racist, and otherwise hateful.
“There’s going to be a wave of hate speech. It’s definitely going to be more violent,” Ferguson said during the panel on Monday. “It’s going to happen, it doesn’t matter who wins. Facebook needs to be prepared for that.”
Facebook has announced some actions it has taken to curb calls for violence on election day, including removing "thousands" of groups that could incite civil unrest. Nick Clegg, Facebook's head of global affairs, declined to share specific policies in September, but said the company plans on "restrict the circulation of content" that could prompt civil unrest.
"We've applied lessons from previous elections, hired experts, and built new teams with experience across different areas to prepare for various scenarios," a Facebook spokesperson told Business Insider.
Facebook CEO Mark Zuckerberg said in an interview with Axios that false information about the election could spread on Facebook, and acknowledged there could be "civil unrest" after election day.
"I just think we need to be doing everything that we can to reduce the chances of violence or civil unrest in the wake of this election," Zuckerberg said.
One other former content moderator joined Ferguson during the panel — as well as a current worker who spoke anonymously — to discuss the difficulty in removing racist and hateful posts due to loopholes in Facebook's guidelines.
Facebook has come under fire for its treatments of content moderators. Moderators have gone back to physical workspaces during the coronavirus pandemic, even as Facebook employees work remote. The company reportedly agreed to pay $52 million to current and former content moderators who developed mental-health conditions on the job.
Zuckerberg will appear before Congress on Wednesday to address Section 230, a 1996 law that shields social media companies from being held liable for the content of users' posts, which lawmakers say disincentives firms from moderating hate speech.
Are you an insider with information to share? Email aakhtar@businessinsider using a nonwork device.